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Re: [SOGo] Issue with SOGoMailComposeMessageType

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  • From: Christian Mack < >
  • To:
  • Subject: Re: [SOGo] Issue with SOGoMailComposeMessageType
  • Date: Tue, 03 Jun 2014 12:12:23 +0200

Hi Laz C. Peterson

Am 2014-06-03 01:01, schrieb Laz C. Peterson:
> We are attempting to implement a “sogo-tool”-based corporate signature.
> And, unfortunately I am having a fairly major issue with the
> SOGoMailComposeMessageType setting.
> For a few random users, even with SOGoMailComposeMessageType set as “html”
> in sogo.conf, they are still unable to select “HTML” instead of “Plain
> Text” in their settings from certain computers. It is like it is enforced
> as “Plain Text”.
> Our HTML-based signature looks great for most users. But for others, we
> can’t get the compose type to be set no matter what we do. It is always as
> “Plain Text”. If I log in as the same user on my system (same
> environment), the compose message type is somehow HTML.
> I really don’t know what the problem could be. Especially considering HTML
> is set in the sogo.conf file.
> Any suggestions? Browsers in question are running IE10.

We had that Problem also with some users.
This has nothing to do with SOGoMailComposeMessageType in sogo.conf.

I investigated the users account and there was nothing special.
There where no additional Add-Ons and only the normal Plug-Ins installed.
As you said other users on IE10 work without problems.
Using another browser was the only way to fix it for the affected users.

Kind regards,
Christian Mack

Christian Mack
Universität Konstanz
Kommunikations-, Informations-, Medienzentrum (KIM)
Abteilung Basisdienste
78457 Konstanz
+49 7531 88-4416

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