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Re: [SOGo] SOGo Webmail suddenly empty

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  • From: Christian Mack < >
  • To:
  • Subject: Re: [SOGo] SOGo Webmail suddenly empty
  • Date: Tue, 02 Dec 2014 17:43:05 +0100

Am 2014-12-02 um 08:00 schrieb Lennar Kallas:
> Hi!
> One of the users doesn't have any folders in his webmail box. It is totally
> empty. Using IMAP with cyrus so I checked if his mailbox is still there
> with cyradm command lm. Still there.
> So I checked if his mails were still available on the server - they were.
> Sogo nor mail log doesn't show anything suspicious. Tried also cyradm
> command reconstruct, but still nothing.
> Set up thunderbird with his account and everything works. Webmail still
> empty.
> Any idea?

This is bug #2893

Basically this means:
Your user is using a password which contains a backslash.
He/she has to change that password and it will work.

Kind regards,
Christian Mack

Christian Mack
Universität Konstanz
Kommunikations-, Informations-, Medienzentrum (KIM)
Abteilung Basisdienste
78457 Konstanz
+49 7531 88-4416

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