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RE: [SOGo] Problem when creating new users account in SOGo server

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  • From: Dérick AGUEY-ZINSOU < >
  • To: < >
  • Subject: RE: [SOGo] Problem when creating new users account in SOGo server
  • Date: Tue, 3 Mar 2015 12:23:48 +0100

Thanks a lot for the answers.
I try to find the actual configuration of my server.
-- First, the sogo.conf file seems not to contain no information. All of the
information in the file are commented in C and C++ style comments.
-- Second, when I try this command : /usr/sbin/sogo-tool dump-defaults, the
result is empty.

After many searches, I have another answer.
These informations are they available under the root user or the sogo user.
I try to change the sogo user password and it works but when I try to connect
to the user, the system say me that this user account is not available for
the moment.

Now, these are the informations you ask for :
* Which version of SOGo do you use? --------------- How can I get this
* Do you use native Outlook compatibility (openchange)? ---------------- No
* Do you have SOGo users in AD, LDAP or a database? --------------- Need to
access the conf file to know
* Which settings do you use?
-----------------------------------------------Same than before
* Which IMAP server do you use (cyrus, dovecot ...)? --------------------

Bien à vous, Best regards,

Dérick AGUEY-ZINSOU, Directeur Général
Tél : +229 21 30 66 58
Mob : +229 95 78 80 84 / +229 97 48 56 10
Email :

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-----Message d'origine-----
De :

[mailto: ]
De la part de Christian Mack
Envoyé : jeudi 26 février 2015 14:08
À :

Objet : Re: [SOGo] Problem when creating new users account in SOGo server

Am 2015-02-26 um 12:04 schrieb
> Hi all,
> I'm newbie on SOGo. I start working in a company as IT Assistant since a few
> weeks. The network consist of an MS Active Directory server for user
> authentication and Debian Linux server for mailing and groupeware Platform
> using SOGo. All the servers are already installed before I came and the last
> IT Assistant don't let any documents and informations after the admin and
> root
> credentials.
> I have as one of my duties to manage the SOGo server and Platform. I need to
> create new users for the company but all the documents and informations I
> read
> about SOGo don't give me real informations about how to proceed. I'm
> searching
> since a week now to create those users account. I found an official docs
> that
> ask me to create the users on AD server and to configure them on SOGo but
> it's
> not working. I also don't knwo how the mail are managed? Are they managed on
> SOGo or in Postfix?
> Please help...

Seems you have no experience as an system admin at all, not only with SOGo.
(No offence here, just a statement)

First you have to look at the actual configuration.
Where you can find the one for SOGo is dependent from your version of SOGo.
Pre 2.0.5 it is in GNUstep, afterwards it is in /etc/sogo/sogo.conf.
The GNUstep one can be queried with
/usr/sbin/sogo-tool dump-defaults
If the result is empty, then teh configuration is in /etc/sogo/sogo.conf
(Be sure to not have it in both!)

In there you find the authentication source definition of SOGo in
It tells you where your users should be.

Postboxes are neither managed in SOGo nor in postfix.
SOGo is an IMAP capable email client.
Postfix is an SMTP server, which distributes emails between servers.
What you search for is an IMAP server. He stores all emails for your
Which one you use, is up to you (or your predecessor).
Check "SOGoIMAPServer".

Try to understand your setup first.

Then you can ask again, and provide us with infos like
* Which version of SOGo do you use?
* Do you use native Outlook compatibility (openchange)?
* Do you have SOGo users in AD, LDAP or a database?
* Which settings do you use?
* Which IMAP server do you use (cyrus, dovecot ...)?

If this is beyond your abilities or you don't have the time to learn,
you should get paid support from invers.

Kind regards,
Christian Mack

Christian Mack
Universität Konstanz
Kommunikations-, Informations-, Medienzentrum (KIM)
Abteilung Basisdienste
78457 Konstanz
+49 7531 88-4416

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