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[SOGo] Problems logging on to the server with Outlook 2010/2013


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  • From: "init" ( ) < >
  • To: "SOGo Usergroup" < >
  • Subject: [SOGo] Problems logging on to the server with Outlook 2010/2013
  • Date: Thu, 28 Sep 2017 10:30:34 +0200
  • Dmarc-filter: OpenDMARC Filter v1.2.0 mail.inverse.ca CCD63F80701
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  • Sensitivity: Normal

Hello, everyone.

I have installed SOGo V2 under Ubuntu 16.04.

I used the script from https://www.onlinedemo.hu/71-zeg-install-script and adapted it to the current version.

The following software components are used here:
Ubuntu 16.04
-  postfix                            3.1.0-3                                    amd64        High-performance mail transport agent
-  postfix-ldap                       3.1.0-3                                    amd64        LDAP map support for Postfix

-  dovecot-core                       1:2.2.22-1ubuntu2.4                        amd64        secure POP3/IMAP server - core files
-  dovecot-imapd                      1:2.2.22-1ubuntu2.4                        amd64        secure POP3/IMAP server - IMAP daemon
-  dovecot-ldap                       1:2.2.22-1ubuntu2.4                        amd64        secure POP3/IMAP server - LDAP support
-  dovecot-managesieved               1:2.2.22-1ubuntu2.4                        amd64        secure POP3/IMAP server - ManageSieve server
-  dovecot-pop3d                      1:2.2.22-1ubuntu2.4                        amd64        secure POP3/IMAP server - POP3 daemon
-  dovecot-sieve                      1:2.2.22-1ubuntu2.4                        amd64        secure POP3/IMAP server - Sieve filters support

-  python-samba                       2:4.3.11+dfsg-0ubuntu0.16.04.11            amd64        Python bindings for Samba
-  samba                              2:4.3.11+dfsg-0ubuntu0.16.04.11            amd64        SMB/CIFS file, print, and login server for Unix
-  samba-common                       2:4.3.11+dfsg-0ubuntu0.16.04.11            all          common files used by both the Samba server and client
-  samba-common-bin                   2:4.3.11+dfsg-0ubuntu0.16.04.11            amd64        Samba common files used by both the server and the client
-  samba-dev                          2:4.3.11+dfsg-0ubuntu0.16.04.11            amd64        tools for extending Samba
-  samba-dsdb-modules                 2:4.3.11+dfsg-0ubuntu0.16.04.11            amd64        Samba Directory Services Database
-  samba-libs:amd64                   2:4.3.11+dfsg-0ubuntu0.16.04.11            amd64        Samba core libraries
-  samba-vfs-modules                  2:4.3.11+dfsg-0ubuntu0.16.04.11            amd64        Samba Virtual FileSystem plugins

-  sogo:amd64                         2.3.22.20170926-1                          amd64        a modern and scalable groupware
-  sogo-activesync                    2.3.22.20170926-1                          amd64        a modern and scalable groupware - ActiveSync module
-  sogo-openchange:amd64              2.3.22.20170926-1                          amd64        a modern and scalable groupware - OpenChange backend
-  openchange-ocsmanager              4:2.4-zentyal22                            all          Working instance of python-ocsmanager
-  openchange-rpcproxy                4:2.4-zentyal22                            all          A RPC-over-HTTP implementation for Samba, using wsgi
-  openchangeproxy                    4:2.4-zentyal22                            amd64        Experimental MAPI (Exchange/Outlook) proxy
-  openchangeserver                   4:2.4-zentyal22                            amd64        Experimental MAPI (Exchange/Outlook) server
-  sogo-openchange:amd64              2.3.22.20170926-1                          amd64        a modern and scalable groupware - OpenChange backend

-  libmysqlclient20:amd64             5.7.19-0ubuntu0.16.04.1                    amd64        MySQL database client library
-  mysql-client-5.7                   5.7.19-0ubuntu0.16.04.1                    amd64        MySQL database client binaries
-  mysql-client-core-5.7              5.7.19-0ubuntu0.16.04.1                    amd64        MySQL database core client binaries
-  mysql-common                       5.7.19-0ubuntu0.16.04.1                    all          MySQL database common files, e.g. /etc/mysql/my.cnf
-  mysql-server                       5.7.19-0ubuntu0.16.04.1                    all          MySQL database server (metapackage depending on the latest version)
-  mysql-server-5.7                   5.7.19-0ubuntu0.16.04.1                    amd64        MySQL database server binaries and system database setup
-  mysql-server-core-5.7              5.7.19-0ubuntu0.16.04.1                    amd64        MySQL database server binaries
-  python-mysqldb                     1.3.7-1build2                              amd64        Python interface to MySQL
-  sope4.9-gdl1-mysql                 4.9.r1664.20170721                         amd64        MySQL connector for SOPE's fork of the GNUstep database environment


Connecting Outlook 2013 using ActiveSync works fine.

To simulate autodiscover, I've adapted my hosts:
192.168.146.127 sogotest.fritz.box autodiscover.fritz.box

When using the Outlook wizard I get warnings about certificates.
At the first point "Establish network connection" I get a green tick.
At the second point "Search for -Serversettings" I get a green tick.
At the 3rd point "Logging on to the server" I get a red cross with the message "The action cannot be completed. No connection to Microsoft Exchange is available. Outlook must be in online mode or connected to complete this process." (German --> Die Aktion kann nicht abgeschlossen werden. Es steht keine Verbindung mit Microsoft Exchange zur Verfügung. Outlook muss im Onlinemodus oder verbunden sein, um diesen Vorgang abzuschließen)

After that I get a popup where I have to fill the fields "Microsoft Exchange Server" and "Mailbox".
These fields have the following default values:
Microsoft Exchange Server = "autodiscover.fritz.box"
Mailbox = "=SMTP: "

In Apache, I get no errors and in the ssl_access.log the following:
"POST /autodiscover/autodiscover.xml HTTP/1.1" 200 1769 "-" "Microsoft Office/14.0 (Windows NT 10.0; Microsoft Outlook 14.0.7182; Pro)"

In the sogo.log I do not receive any messages.

When I call URL "https://sogotest.fritz.box/autodiscover/autodiscover.xml" in the browser and log in with "Administrator","postmaster" or " ", I get the following XML:
<Autodiscover>
 <Response>
  <Error Id="6834840294878632642" Time="22:13:10.788261">
   <ErrorCode>600</ErrorCode>
   <Message>Invalid request</Message>
   <DebugData/>
  </Error>
 </Response>
</Autodiscover>

When I log in to the web interface "http://sogotest.fritz.box/SOGo/", only the user "Administrator" works. It is important to know that the email address of the administrator is

Does anyone have any idea what I can check or what might be the cause of the problem?

Many thanks in advance for your help.

Many greetings
Marc




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