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[SOGo] could not open storage channel


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  • From: "Carsten Pieper" ( ) < >
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  • Subject: [SOGo] could not open storage channel
  • Date: Mon, 11 Feb 2019 11:14:41 +0100
  • Dmarc-filter: OpenDMARC Filter v1.2.0 mail.inverse.ca 4C5CC1DE5082

Hi all,

actually, I have some strange problems with SOGO.

A user told me that his calendar is empty. In the logs I find:

Feb 11 01:04:20 sogod [22810]: [ERROR] <0x0x56308306d918[GCSChannelManager]> could not open channel <MySQL4Channel[0x0x56308826ba68] connection=0x(null)> for mysql://localhost/sogo/sogo[...]
Feb 11 01:04:20 sogod [22810]: [WARN] <0x0x56308306d918[GCSChannelManager]>   will prevent opening of this channel 5 seconds after 2019-02-11 01:04:20 +0100
Feb 11 01:04:20 sogod [22810]: [ERROR] <0x0x56308826a138[GCSFolder]>  could not open storage channel!

I tried the dump-default sogo-tool command and got:

root@www:/var/log/sogo# sogo-tool dump-defaults
{
    OCSFolderInfoURL = "mysql://sogo:[...]@localhost:3306/sogo/sogo_folder_info";
    SOGoACLsSendEMailNotifications = YES;
    SOGoAppointmentSendEMailNotifications = YES;
    SOGoFoldersSendEMailNotifications = YES;
    SOGoLanguage = German;
    SOGoMailDomain = "carstenpieper.com";
    SOGoProfileURL = "mysql://sogo:[...]@localhost:3306/sogo/sogo_user_profile";
    SOGoTimeZone = "Europe/Berlin";
    SOGoUserSources = (
    {
        CNFieldName = cn;
        IDFieldName = uid;
        IMAPHostFieldName = mailHost;
        UIDFieldName = uid;
        baseDN = "ou=accounts,dc=[...],dc=com";
        bindDN = "uid=sogadmin,ou=accounts,dc=[...],dc=com";
        bindPassword = okoo9Fi;
        canAuthenticate = YES;
        displayName = "Shared Addresses";
        hostname = localhost;
        id = public;
        isAddressBook = YES;
        port = 389;
    }
    );
}

Now, some questions come into my mind:

1. Why is there no default for OCSSessionsFolderURL?

2. Where do the defaults come from? I had a look in the GNUstepDefaults but found nothing:

root@www:/etc/sogo# cd ~sogo/GNUstep/Defaults/
root@www:/var/lib/sogo/GNUstep/Defaults# ls -al
total 12
drwxr-xr-x 3 sogo sogo 4096 Jan 18 13:19 .
drwxr-xr-x 3 sogo sogo 4096 Nov 26  2015 ..
drwxr-xr-x 2 sogo sogo 4096 Feb 11 10:32 .lck

3. How can I get rid of these defaults?

I'm using sogo on Ubuntu 14.04.5 LTS.

Thanks in advance for your appreciated help,

Carsten





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