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Re: [SOGo] problems with EAS and Outlook 2016

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  • From: "Carsten Pieper" ( ) < >
  • To:
  • Subject: Re: [SOGo] problems with EAS and Outlook 2016
  • Date: Mon, 25 Mar 2019 10:46:28 +0100
  • Dmarc-filter: OpenDMARC Filter v1.2.0 1693B1DE5183

hi Thomas, hi all,

ok, after I did some further tests, let me point out the following:

  • One Account with 6 mails, newly created, works fine.
  • second Account, 857 MB in size (according to plesk), completely deleted and recreated in Outlook.
    The folder list is completely transferred. No mails. No calendar events, no contacts.
  • third account, 4,36 GB in size, renamed ost-file and restarted Outlook. This profile is the profile from the log snippet of my initial posting. The folder list as, surprising, transferred completely. But same here, no mails, no events, no contacts. After starting Outlook, it says "Connected" and "Waiting for server reply". Then it says "Folder was synced last time on {now}". Still no mails, contact, events... After some minutes, Outlook says "Disconnected" in the bottom right.
  • On sencond and third account, I put the offline-mode-sync-slider of Outlook down to one month (minimum)
  • On all accounts, I use mydomain.tld/SOGo/Microsoft-Server-ActiveSync as Email-Server-adress.

This is the EAS part of my sogo.conf:

/* ActiveSync */
  SOGoMaximumPingInterval = 3540;
  SOGoMaximumSyncInterval = 3540;
  SOGoInternalSyncInterval = 60;

  SOGoEnablePublicAccess = YES;

This is the relevant part of my Apache-configuration:

ProxyPass /Microsoft-Server-ActiveSync \ \
 retry=60 connectiontimeout=5 timeout=3600

ProxyPass /SOGo retry=0

My PREFORK-value in /etc/default/sogo is set to 30.

Hope that these details are helpful and that someone has some good idea to solve my problem.

Thank you so far,


Am 23.03.19 um 21:50 schrieb Thomas Führer ( ):

Carsten, in your initial mail you say "... have problems with some mailboxes on Outlook 2016...". What is the problem?

I assume you tried to re-create the EAS account in OL?

Regards, Thomas

---- Carsten Pieper schrieb ----

Hi Thomas, hi all,

Yes, I forgot to say that the Web UI works fine and using Thunderbird wiht IMAP shows all folders as expected. Android clients show all folders as well.

Kind regards,


Am Samstag, 23. März 2019 15:59 CET, "\"Thomas Fuehrer\"" ( ) < > schrieb:

Hi Carsten,

I’d suggest you check first whether you can access all your IMAP-folders via sogo’s webui. You can also check whether you get all the expected IMAP-folders when accessing your imap-server via telnet.





Von: < > Im Auftrag von "Carsten Pieper"
Gesendet: Samstag, 23. März 2019 12:19
Betreff: [SOGo] problems with EAS and Outlook 2016


Hi all,

I switched to SOGo 4 and a new server because of performance reasons and do have problems with some mailboxes on Outlook 2016. I'm analyzing the log files now and I found just one strange thing:

S[0x56065b4ef100]: * LIST (\HasNoChildren \UnMarked) "." INBOX.Webseiten.site1
S[0x56065b4ef100]: * LIST (\HasNoChildren \UnMarked) "." INBOX.Webseiten.site2
S[0x56065b4ef100]: * LIST (\HasNoChildren \UnMarked) "." INBOX.Webseiten.site3
S[0x56065b4ef100]: * LIST (\HasNoChildren \UnMarked) "." INBOX.Webseiten.site4
S[0x56065b4ef100]: * LIST (\HasNoChildren \UnMarked) "." "INBOX.Webseiten.Produktwechsel Hosteuro2019-03-23 10:00:30.832 sogod[14156] <MySQL4Channel[0x0x56065aecf5e0] connection=0x0x56065bf6b2e0> SQL: SELECT * FROM sogo_cache_folder_idempiere_A_carstenpieper_D_com WHERE c_type = 201 AND c_deleted <> 1 AND c_path like '/533EB2B5178448A4902264273D404691%';
2019-03-23 10:00:30.833 sogod[14156] <MySQL4Channel[0x0x56065aecf5e0] connection=0x0x56065bf6b2e0>   query has results, entering fetch-mode.

As you can see in the fith and sixth line of the snippet, the listing of the IMAP folders gets interrupted with a new log entry. Is this normal behaviour of the log or maybe the failure I should eliminate to get the EAS on Outlook 2016 running again?

Thanks for your help,



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Fax: +49 251 3997256
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-- --

Dyckburgheide 1
48157 Münster

Fon: +49 251 3997257
Fax: +49 251 3997256
Mobil: +49 151 46673961

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