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RE: [SOGo] Encoding of Arabic (Windows-12256) Not Work

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  • From: "Jonathan Aquilina" ( ) < >
  • To: " " < >
  • Subject: RE: [SOGo] Encoding of Arabic (Windows-12256) Not Work
  • Date: Wed, 10 Jul 2019 14:46:18 +0000
  • Accept-language: en-US
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  • Arc-message-signature: i=1; a=rsa-sha256; c=relaxed/relaxed;; s=arcselector9901; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck; bh=W7vGViTJQTlzk6Li7YpJOiuqXMzSrs/oodlUvsSPy4Y=; b=MmLn0HpesTY/duxx2gbyF699KCO+sZ97xGfVH14myUVHGs0Zr2T5m8Uiw2yoa/z2JrwCBJQlvZlZ34AMVIEKO3sOc+lAzq8NhiWGC5Vmz5H6Sd8xK/1dB+ItEGxaPi+4Rfwy3xyBNWrDOg+2gEZELWUo6oVfJCbG9uUw5igyKUPLFQiWDshV5kR5ET9A8kEYnY0aFyoJeiSS9eFWX+VXIpMWoy8jsDDo1zhTTtShDMiPBwa0ZtNjSmP951NebaK0bQtiNMqRBPctbrcagCE3tc6xpcFfpfiK87ifoNleWY72M+UYmMsZwERBJIsMrSdtc1M+hi+K5IRFboAfM7hiKQ==
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That is your issue right there. The encoding is set to US. You need to figure out the encoding you need for your language.





From: < > On Behalf Of Eslam Basyouni
Sent: 10 July 2019 14:51
Subject: Re: [SOGo] Encoding of Arabic (Windows-12256) Not Work


[root@mail ~]# localectl status

                         System Locale: LANG=en_US.UTF-8

                          VC Keymap: us

                         X11 Layout: us,ara

                         X11 Variant: ,







On Wednesday, July 10, 2019, 02:44:39 PM GMT+2, Jonathan Aquilina < > wrote:



What is the encoding the system is set to?






Linux CentOS 7.6 





On Wed, Jul 10, 2019 at 2:03 PM, Jonathan Aquilina

You are misunderstanding you have a server setup that is running SOGO is it a windows server or a linux server?






if you mean from where i'm open the SOGo web , there is no different , where i tested opening SOGo URL from Linux PC and from Windows PC and the same issue 


and if you or any one want to test with me do the following :


1- Send Email from or to your email on SOGo with Arabic like this    مرحبا... كيف الحال

2- open this mail from SOGo web and open the same mail from Thunderbird or out look and you will see how this mail will appear 



thank you for your reply 





On Tuesday, July 9, 2019, 09:56:17 PM GMT+2, Jonathan Aquilina < > wrote:



A quick question are you running sogo on windows or on linux?






Thank you for your reply... Why when you send mail to yahoo or gmail from Microsoft there is no problem with encoding but only sogo that have the problem... I think sogo have problem with encoding 


I hope if we get any help where most of my emails in arabic.. And by the way if i open this email from thunderbird or outlook there is no problem i can see them with right encoding... 




On Tue, Jul 9, 2019 at 7:20 PM, Jonathan Aquilina

Im not a sogo expert but all I know is Microsoft have their own unique encodings for windows that are not compatible with standard encodings that one would find on linux or mac system.






I got workaround to temporary read by forward the message, in this case i can see it, but we need to fix this bug...

Eng Ludovic , Francis, any chance of solving this issue , or any idea for workaround?






On Monday, July 8, 2019, 02:54:38 PM GMT+2, Mohammed Qanadelo < > wrote:



Dear all 

i have the same problem with arabic language in sogo

any solution's ? 

On 2019-07-07 10:35, Eslam Basyouni wrote:





first of all i apologize the Arabic  encoding for (Windows-12356)  not for Arabic (Windows-12256)  , anyway i discovered that the only emails that come from Microsoft is only have this problem and all other is good like yahoo or gmail and any other have this problem, where ihad test with my exchange server and and and they have this problem





On Sunday, July 7, 2019, 05:08:59 AM GMT+2, Eslam Basyouni < > wrote:






i have  some emails in Arabic and it send from Exchange outlook to my email in sogo but it's contain bad character which it's not belong to Arabic , i think it's something related to encoding because i had send the same message from outlook after i change the encoding of outlook from Arabic (windows) to UTF-8 and i send again and there is no problem so  kindly  Advise..


Error! Filename not specified.

Error! Filename not specified.



Eng. Mohammed A. Qanadelo
Systems Development Department - GCC
Ministry of Telecomm. & Information Technology

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