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Re: [SOGo] Sogo Slow Web-Site not working


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  • From: "Christian Mack" ( ) < >
  • To:
  • Subject: Re: [SOGo] Sogo Slow Web-Site not working
  • Date: Thu, 23 Jan 2020 16:23:10 +0100
  • Dmarc-filter: OpenDMARC Filter v1.2.0 mail.inverse.ca 929DB1DE51A1

Hello

As you can not reach SOGo reliable, you have to check the parts before it.
Is network ok (DNS, network card, cabling, switches, router)?
You should check logs of your reverse Proxy (either apache2 or nginx) too.

Timeouts will only happen for ActiveSync connections.
Those run as specified by SOGoInternalSyncInterval in Minutes.
Maximum is 60 Minutes.
Your reverse proxy must have at least the same timeout or a bigger one.
And your Firewalls/Routers on the way from users to your SOGo box must allow connections that long too.


Kind regards,
Christian Mack

In sogo.log only the following entry is an error:
> 2020-01-23 11:19:20.326 sogod[16929:16929]
> ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support result
> references yet ..

Could you check your LDAP logs for that?



Am 23.01.20 um 11:29 schrieb ballt
( ):
I run Sogo 4.2.0 on NethServer release 7.7.1908.

Everything worked great, but since the last couple of weeks I have the
following Problems:

* ActiveSync via Outlook is very slow, sync only randomly
* Website /SOGo is not reachable, I get an "unhandled error" message
* Android can't connect to SOGo via ActiveSync.

/var/lib/sogo/sogo.log:


Jan 23 11:18:12 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]> pid
3614 has been hanging in the same request for 1 minutes

Jan 23 11:18:12 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]> pid
16929 has been hanging in the same request for 1 minutes

Jan 23 11:19:12 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]> pid
3614 has been hanging in the same request for 2 minutes

Jan 23 11:19:12 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]> pid
16929 has been hanging in the same request for 2 minutes

2020-01-23 11:19:20.069 sogod[3614:3614]
ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support result
references yet ..

2020-01-23 11:19:20.326 sogod[16929:16929]
ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support result
references yet ..

Jan 23 11:20:12 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]> pid
3614 has been hanging in the same request for 3 minutes

Jan 23 11:20:12 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]> pid
16929 has been hanging in the same request for 3 minutes

Jan 23 11:21:12 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]> pid
3614 has been hanging in the same request for 4 minutes

Jan 23 11:21:12 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]> pid
16929 has been hanging in the same request for 4 minutes

Jan 23 11:21:28 sogod [16929]: <0x0x55b9b09c34d0[NGImap4Client]> Note: no
key found for sorting, using 'DATE': (null)

Jan 23 11:21:42 sogod [3614]: <0x0x55b9b032cd70[SOGoActiveSyncDispatcher]>
Change detected using Ping, we let the EAS client know to send a Sync.

Jan 23 11:21:42 sogod [3614]: 192.168.0.138 "POST
/SOGo/Microsoft-Server-ActiveSync?Cmd=Ping&User=ballt&DeviceId=A6BAE3E23A3E4
95CA55356BA4FB88352&DeviceType=WindowsOutlook15 HTTP/$

Jan 23 11:21:42 sogod [16929]: <0x0x55b9b02408d0[SOGoActiveSyncDispatcher]>
Change detected during Sync, we push the content.

Jan 23 11:21:43 sogod [16929]: 192.168.0.138 "POST
/SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=ballt&DeviceId=A6BAE3E23A3E4
95CA55356BA4FB88352&DeviceType=WindowsOutlook15 HTTP$

Jan 23 11:22:49 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]> pid
16929 has been hanging in the same request for 1 minutes

Jan 23 11:22:49 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]> pid
3614 has been hanging in the same request for 1 minutes


Tried to change the number of workers, no success. Reinstalled Sogo, no
success.

I think it is a timeout problem with the webserver, but I don't know how
Sogo works.

Any Ideas or more information needed?

Thomas




--
Christian Mack
Universität Konstanz
Kommunikations-, Informations-, Medienzentrum (KIM)
Abteilung IT-Dienste Forschung und Lehre
78457 Konstanz
+49 7531 88-4416

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