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AW: [SOGo] Sogo Slow Web-Site not working


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  • From: "ballt" ( ) < >
  • To: < >
  • Subject: AW: [SOGo] Sogo Slow Web-Site not working
  • Date: Thu, 23 Jan 2020 20:22:32 +0100
  • Dmarc-filter: OpenDMARC Filter v1.2.0 mail.inverse.ca BF5C51DE520D

I have 6 virtual web-servers running with my apache.
Unfortunaly I am terrible when it comes to network, IP and such...
I've checked the /etc/httpd/conf.d folder. That holds all the conf files
fort he websites and there is a "zzz-sogo.conf" which is propably used by
SOGo.
I can't find log files from the proxy and I wouldn't know which file to
check for timeouts and such...
Can you send any files you could look into, I'd gladly post them
Thx
Thomas


-----Ursprüngliche Nachricht-----
Von:


< >
Im Auftrag von Christian
Mack
Gesendet: Donnerstag, 23. Januar 2020 16:23
An:

Betreff: Re: [SOGo] Sogo Slow Web-Site not working

Hello

As you can not reach SOGo reliable, you have to check the parts before it.
Is network ok (DNS, network card, cabling, switches, router)?
You should check logs of your reverse Proxy (either apache2 or nginx) too.

Timeouts will only happen for ActiveSync connections.
Those run as specified by SOGoInternalSyncInterval in Minutes.
Maximum is 60 Minutes.
Your reverse proxy must have at least the same timeout or a bigger one.
And your Firewalls/Routers on the way from users to your SOGo box must
allow connections that long too.


Kind regards,
Christian Mack

In sogo.log only the following entry is an error:
> 2020-01-23 11:19:20.326 sogod[16929:16929]
> ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support
result
> references yet ..

Could you check your LDAP logs for that?



Am 23.01.20 um 11:29 schrieb ballt
( ):
> I run Sogo 4.2.0 on NethServer release 7.7.1908.
>
> Everything worked great, but since the last couple of weeks I have the
> following Problems:
>
> * ActiveSync via Outlook is very slow, sync only randomly
> * Website /SOGo is not reachable, I get an "unhandled error" message
> * Android can't connect to SOGo via ActiveSync.
>
> /var/lib/sogo/sogo.log:
>
>
>
> Jan 23 11:18:12 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]>
pid
> 3614 has been hanging in the same request for 1 minutes
>
> Jan 23 11:18:12 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]>
pid
> 16929 has been hanging in the same request for 1 minutes
>
> Jan 23 11:19:12 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]>
pid
> 3614 has been hanging in the same request for 2 minutes
>
> Jan 23 11:19:12 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]>
pid
> 16929 has been hanging in the same request for 2 minutes
>
> 2020-01-23 11:19:20.069 sogod[3614:3614]
> ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support result
> references yet ..
>
> 2020-01-23 11:19:20.326 sogod[16929:16929]
> ERROR(-[NGLdapSearchResultEnumerator nextObject]): does not support result
> references yet ..
>
> Jan 23 11:20:12 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]>
pid
> 3614 has been hanging in the same request for 3 minutes
>
> Jan 23 11:20:12 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]>
pid
> 16929 has been hanging in the same request for 3 minutes
>
> Jan 23 11:21:12 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]>
pid
> 3614 has been hanging in the same request for 4 minutes
>
> Jan 23 11:21:12 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]>
pid
> 16929 has been hanging in the same request for 4 minutes
>
> Jan 23 11:21:28 sogod [16929]: <0x0x55b9b09c34d0[NGImap4Client]> Note: no
> key found for sorting, using 'DATE': (null)
>
> Jan 23 11:21:42 sogod [3614]: <0x0x55b9b032cd70[SOGoActiveSyncDispatcher]>
> Change detected using Ping, we let the EAS client know to send a Sync.
>
> Jan 23 11:21:42 sogod [3614]: 192.168.0.138 "POST
>
/SOGo/Microsoft-Server-ActiveSync?Cmd=Ping&User=ballt&DeviceId=A6BAE3E23A3E4
> 95CA55356BA4FB88352&DeviceType=WindowsOutlook15 HTTP/$
>
> Jan 23 11:21:42 sogod [16929]:
<0x0x55b9b02408d0[SOGoActiveSyncDispatcher]>
> Change detected during Sync, we push the content.
>
> Jan 23 11:21:43 sogod [16929]: 192.168.0.138 "POST
>
/SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=ballt&DeviceId=A6BAE3E23A3E4
> 95CA55356BA4FB88352&DeviceType=WindowsOutlook15 HTTP$
>
> Jan 23 11:22:49 sogod [6785]: [WARN] <0x0x55b9afef6850[WOWatchDogChild]>
pid
> 16929 has been hanging in the same request for 1 minutes
>
> Jan 23 11:22:49 sogod [6785]: [WARN] <0x0x55b9aff10090[WOWatchDogChild]>
pid
> 3614 has been hanging in the same request for 1 minutes
>
>
>
> Tried to change the number of workers, no success. Reinstalled Sogo, no
> success.
>
> I think it is a timeout problem with the webserver, but I don't know how
> Sogo works.
>
> Any Ideas or more information needed?
>
> Thomas
>
>
>


--
Christian Mack
Universität Konstanz
Kommunikations-, Informations-, Medienzentrum (KIM)
Abteilung IT-Dienste Forschung und Lehre
78457 Konstanz
+49 7531 88-4416





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